“Unfortunately, I have used emergency services such as ambulances and air transport for my infant son. The resulting bills came at a time of trauma and hardship. These bills were inappropriately timed and arrived when, mentally and emotionally, the family was not able to deal with insurance and investigation. We had to do it, however, since they amounted to over $1 million. During my fact-finding phone calls, I spent outrageous amounts of time on hold. It was immense, overwhelming and lacked empathy for the patient. I am grateful (extremely grateful!!) for the medical expertise which saved my son’s life, but I am confident that there is a more responsible way to approach billing and payment for these services.”